Coming to Terms With Tabs: Apple Mail Categorization

The tabs are here! Do you use the Mail app on your iPhone? There’s a good chance many of your subscribers do. With the release of iOS 18.2 last month, the iPhone’s default email app now automatically categorizes incoming email into four different tabs:

  • Primary: Personal messages and time-sensitive information.
  • Transactions: Confirmations, receipts, and shipping notices.
  • Updates: Newsletters, news, and social updates.
  • Promotions: Coupons and sales emails.

This is similar to a feature that Gmail rolled out ten years ago. Back then, the concern was that the tabs feature would hurt newsletter open and click rates. Given Apple Mail’s large market share (55%), you might have that same concern today. The good news is that those fears turned out to be largely unfounded: data from Return Path showed that Gmail users continued reading email from brands they engaged with at roughly the same rate as before. It’s reasonable to think that the same will hold for Apple Mail users now. It should be noted that Return Path’s report did show a decline in open rates for subscribers that were less-engaged to begin with. This finding highlights the importance of sending quality content that your subscribers find worthwhile.

Interested in learning more? Our friends at Validity put together a good blog post with more information on the subject.

FAQ

Does categorization work on iPad or macOS?

Not yet. For now it is just an iPhone only feature, and only for the default Apple Mail app. Users can turn off the feature.

How does an email get sorted into the various tabs?

The categorization is done on-device, and Apple does not say exactly what causes an email to be sorted into different tabs, other than to mention that Apple Intelligence plays a role and that it learns from your behavior and interaction over time. Recipients can manually change the category of a sender, but senders cannot.

Should I panic?

Don’t panic! Your emails are still being delivered (i.e. not in the spam folder), and are now being read in a category where your subscribers expect to find them. For example, if your message is in the Promotions tab, they may be primed to view, shop, or otherwise engage with your content.

Work Faster and Smarter With A.I. Writing Tools

Have you ever wished for a built-in editor to proofread your newsletters, suggest improvements, or even draft entire sections of your campaigns? Now you can—right inside Direct Mail!

With our latest update, we’ve seamlessly integrated Apple Intelligence Writing Tools and ChatGPT, giving you smart suggestions and creative assistance as you craft your newsletters. Whether you need a quick polish or a fresh take on your message, these A.I. tools are here to help.

We’ve put together a short video to show you just how easy it is to enhance your email marketing with A.I. features. Watch now and see the difference for yourself!

Writing Tools integration requires Direct Mail 7.1 (or newer) and a Mac that supports Apple Intelligence.

Direct Mail 7 now available, redesigned from the ground up

Direct Mail 7 is our most significant update ever, and we are thrilled to share it with you starting today. You will notice right away the updated, modern user interface, but the improvements are more than just skin deep. From the depths of the database on up, we have re-engineered all aspects of Direct Mail to make it the best email marketing tool for campaigns large and small. You will find new tools for growing your list, new options for designing standout email campaigns, and enhanced campaign reports with more actionable information.

Check out our “What‘s New” page to learn about the improvements in Direct Mail 7 and upgrade today!

Preparing for new Google and Yahoo sender requirements

We recently notified our customers by email of upcoming policy changes from Google and Yahoo that may impact their email campaigns. This blog post is an adaptation of that email.

Translations available: Deutsch, Français, Italiano, Español

What requirements?

Google and Yahoo recently announced new email security requirements that go into effect next month. Because they are two of the largest mailbox providers, their new requirements affect all email service providers, including Direct Mail. Here is what is changing:

Sending campaigns from a “free” email address (like @gmail.com) is no longer allowed. Starting in February, if you send using one of these free email addresses, Direct Mail will automatically change the From Email address for you (to an email address ending in “@via.directmailapp.com”). Don’t worry, replies to your campaign will still go to your email address, and the From Name will not change, so your recipients will know it’s you.

You may wish to consider purchasing your own, branded domain name instead of continuing to use a free email address.

Sending campaigns from your own, branded email address (like @mybusiness.com) now requires that you enable email authentication. You can learn how to enable email authentication here. Starting in February, if you send without email authentication turned on, Direct Mail will automatically change the From Email address for you (to an email address ending in “@via.directmailapp.com”). Don’t worry, replies to your campaign will still go to your email address, and the From Name will not change, so your recipients will know it’s you.

We recommend turning on email authentication.

Where can I get help?

If you have questions about these new requirements, would like help setting up email authentication, or would like us to do it for you, please contact our support team. We are happy to help.

Are there other requirements?

Yes. Emails to your list must include an unsubscribe link and spam complaint rates must be below a strict threshold. For users of Direct Mail, these are not new requirements, but it is a good reminder to double-check that your unsubscribe link is easy to find and that your mailing list meets our opt-in requirements. There are additional technical requirements that Direct Mail already takes care of for you.

Where can I get more information?

Targeting Seasonal Emails to the Right Audience

Fall is finally here, and with the changing of the seasons comes ample email marketing opportunities. For those of us in the United States, the following holidays are right around the corner:

  • Halloween, October 31st
  • Columbus Day, Second Monday in October
  • Veterans Day, November 11th
  • Thanksgiving, Fourth Thursday in November

…not to mention religious holidays and football games (but I repeat myself). But what if your subscribers are located around the globe and not just the United States? What if they are more interested in Oktoberfest or Harvest Festival, but not so much Columbus Day or Thanksgiving? In this blog post, you’ll learn how to segment your mailing list so that your fall-themed emails are sent to the right subscribers at the right time.

Use Smart Groups to Segment Your List

For the purpose of this blog post, let’s assume that you have a fall-themed email campaign lined up that’s most appropriate for your subscribers living in the United States. Maybe it’s related to Veterans Day or another holiday that’s not celebrated in other countries. How can you send your campaign to just U.S.-based subscribers? The answer is by using Smart Groups.

Smart Groups are a feature in Direct Mail that lets you filter your subscribers based on various rules/criteria that you choose. One of the supported criteria is “Most Recent Location”. Direct Mail determines the location of your subscribers based on the IP address they use to open and read your email campaigns. Let’s create a smart group that contains subscribers based in the United States:

  • Open your Direct Mail Project
  • Choose “Addresses > New Smart Group…” from the menu bar at the top of your screen
  • Give your smart group a name (e.g. “USA Subscribers”)
  • Select the groups you want to pull from, or stick with the default setting “All Groups”
  • Now let’s set up the filtering rules. Change the “First Name” pop-up menu to “Most Recent Location – Country”
  • In the text field, enter “United States”

When you’re all done, the smart group settings should look like this:

Click “OK” and Direct Mail will create the smart group and populate it with addresses that match the rules you specified. Smart groups automatically update as you add new subscribers, or when Direct Mail detects that their location has changed. When it comes time to send your campaign, select your smart group from the list:

That’s it!

About Geographic Location Accuracy

As mentioned above, Direct Mail uses the IP address of the subscriber to determine their geographic location. For most users, the location reported is accurate down to the city level. However, some subscribers may use technologies (like VPNs, proxies, or iCloud Private Relay) that prevent Direct Mail from determining any location, or only allow for country- or region-level accuracy.

Fall Holidays Outside the U.S.

The techniques described in this blog post apply equally well when targeting countries outside the U.S., too. Here are some upcoming fall holidays to be aware of for a non-U.S.A. audience:

  • Canadian Thanksgiving, 2nd Monday in October
  • Oktoberfest, Germany, Late September to Early October
  • Mid-Autumn Festival, China and Taiwan, September or early October
  • Harvest Festival, UK
  • Tsukimi, Japan, September or October
  • Diwali, India, mid-November
  • Dia de los Muertos, Mexico, October 31st to November 2nd
  • Beaujolais Nouveau Day, France, third Thursday of November

Conclusion

The fall season is full of holidays, festivals, and other opportune times for email marketing. If your subscribers are located in diverse locations, increase the effectiveness of your campaigns by targeting the right message to the right audience. Smart Groups in Direct Mail make it easy to filter your mailing list down to subscribers located in certain countries, or matching other criteria you choose. Targeted campaigns will always yield better results than generic ones. Have questions about smart groups? Please reach out to our customer service team!

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