Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Hilfedokumentation 〉Ältere Versionen von Direct Mail 〉Auslieferung 〉

About draft campaigns

Tut uns leid, dieser Hilfe-Artikel ist zurzeit nicht in Deutsch verfügbar. Wenn Sie möchten, können Sie eine Übersetzung von Google versuchen.

Dieser Hilfeartikel bezieht sich auf eine alte Version von Direct Mail.

A draft campaign is an email campaign that is ready to send, but that hasn't been scheduled for a particular date or time yet.

To create a draft campaign:

  1. Click the Send button in the toolbar
  2. Click on the "Schedule" pop-up menu and select "Save as Draft"save-as-draft-2.png
  3. Click the Save button

When you save a campaign as a draft, your campaign will be immediately uploaded to our e3 Delivery Service servers, but will not be sent until you actually schedule a delivery date. If you are using the Pay Per Email plan, credits for your delivery campaign will be deducted from your credit balance up front. If you later cancel delivery, those credits will be refunded back to your account.

To schedule a draft campaign for delivery, find the campaign in the Reports tab, then click the Schedule Delivery button.

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